North Miami Online Traffic School

Frequently Asked Questions

Find below the North Miami Online traffic school most frequently asked questions for the following courses:

-4 Hour Basic Driver Improvement Class (BDI)

-8 Hour Intermediate Driver Improvement (Judge Ordered)

-12 Hour Advanced Driver Improvement

-4 Hour Drug & Alcohol class

-And the Learner’s permit test

Once you finish the class you will receive a certificate (we recommend that you print it out) which you can show at the driver’s license office or at the court house

SELECT YOUR COURSE FOR FAQs

Drug and Alcohol Course (TLSAE)

Is this course approved by the State of Florida?

Yes. This 4-hour online drug and alcohol course is fully approved by the State of Florida (Florida DHSMV). This course is required for any Florida teen prior to getting a first driver license per §322.095, F.S. It is also required for any adult driver who has never had a driver’s license.

Is this the same type of course as the “TLSAE”, “DATE”, or “DATA” course?

Yes. TLSAE, DATE and DATA are other names for the Florida drug and alcohol course that we offer. This course teaches students about the dangers of driving after drinking alcohol or using drugs.

How long is the course?

Per state law, the course requires a minimum of four hours to complete. Actual course time varies according to the student’s reading speed. You must complete the course within 180 days from your date of registration. After 180 days, your course access will be suspended.

Can this course be taken on a mobile device?

Yes. This course is “mobile friendly,” meaning that it can be taken on nearly any tablet, smartphone, or other type of mobile device that contains an Internet browser, as well as any desktop or laptop computer. The course is compatible with most Microsoft, Apple, and Android operating systems. For laptop or desktop users, we recommend using the latest version of the Mozilla Firefox browser (Mac or PC) or Internet Explorer browser (32-bit, PC only). For users of smartphones, tablets, or other devices, we recommend using the browser that comes installed with your device. The browser should be configured to support javascript and cookies should be enabled.

Is the course all reading?

No. Most Florida drug and alcohol courses are all reading. Our course has videos, animations, and many colorful graphics. Our students prefer this learning style to courses that are 100% reading!

Does the course have to be completed in one sitting?

No, you can log in and out of the course whenever you like and it will keep track of your progress. The course can be taken from any computer and is available 24 / 7 / 365. You must complete the course within 180 days from your date of registration. After 180 days, your course access will be suspended.

I lost my login code. How can I get it back?

If you lose your login code, go to the course login page. You will see a box that says “I forgot my login.” Enter your e-mail address in the box and click the “Remind Me” button. Your login code will be sent to your e-mail account. If you have trouble finding the e-mail, check your junk or spam folder. If you are unable to retrieve your login code, please contact us for assistance.

Can I take my learner’s license test online?

Yes, you can now take your learner’s license test online through us! You can do this before or after you take your drug and alcohol course, but both the learner’s license test and drug and alcohol course are required to get a Florida learner’s license. We recommend that you also study the Florida Driver’s Handbook before taking the Learner’s license test.

How do I pay for the course?

We recommend that you pay online using our secure payment form. This will allow you to begin the course right away. You can also pay by check or money order, but you will not be given access to the course until your payment is processed.

Why do I have to answer security questions?

Personal validation questions are required by the State of Florida to make sure the course is being taken by you and not by someone else. Pay close attention to the answers you give during registration, as you will be required to provide the same answer during the course. If you miss three security questions, you will fail the course. An example of a security question is “Do you own a pet?” How old do I have to be to take the course? You can take the drug and alcohol course before your 15th birthday, but you must be at least 15 to apply for your Class E Learner’s License (restricted license).

What is your refund policy?

To request a refund, you must contact customer support at 1-800-222-9199 between 9:00 AM and 5:00 PM CST Monday through Friday, excluding holidays. Refund requests must be made within 90 days from the date of registration. If you successfully complete the course or are disqualified from the course for identity validation or final exam failure, you will not be eligible for a refund.

Can I change my registration information?

You cannot change your registration information while you are in the course. If you need to change your information, please call DTA at 1-800-222-9199 for assistance before you attempt the final exam.

Does the course have a final exam?

No. At the end of each unit you will be required to pass a short quiz and you will be given unlimited attempts. There is no final exam.

If I have been licensed in another U.S. state, do I need this course?

No. The course is required only for people who have never had a U.S. driver license in any state. Some adults who have been licensed in another country might be required to take this course. If you are not sure, check with your local driver license office.

How is my completion reported?

Once you have successfully completed the course, you will be able to download your completion certificate in PDF format for your records. We will also report your completion electronically to the Florida DHSMV. You can use the State’s Traffic School Completion Check page to see if your drug and alcohol course completion is showing up in the State’s database.

Basic Driver Improvement Course (BDI) – 4 hour

Is this course approved by the State of Florida?

Yes. This 4-hour online Basic Driver Improvement course is fully approved by the Florida Department of Highway Safety and Motor Vehicles (DHSMV) for all Florida counties.

How long is the course?

Per State requirements, the course requires four hours to complete. Page timers are used to ensure that you spend the required amount of time in the course. You can log in and out as many times as you need, and we keep track of your progress so you never lose any of your work. You must complete the course within 180 days from your date of registration. After 180 days, your course access will be prohibited.

Is the course all reading?

No, unlike most Florida traffic school courses, ours includes video and interactive animations to keep you interested in the material. The course is written in a clear, simple style that makes it easy to understand for all students, even those for whom English is a second language. Most users comment that they are surprised by how user friendly our driver improvement course is!

Is there a final exam?

No, there is no final exam. At the end of each unit, you will be required to pass a short quiz. You must score 80% or higher in order to go to the next unit. Each attempt has new questions and you will have an opportunity to review the unit material prior to each attempt.

Can the course be taken on a mobile device?

How do I pay?

To begin the course immediately, you must pay online using a debit or credit card. We also accept debit or credit card payment by fax, phone, or mail. Check or money order sent via mail is also acceptable. If you choose to pay using any method other than debit or credit card online, we must receive and process your payment before we can give you access to the course.

Why should I take a Florida Basic Driver Improvement (BDI) course?

Basic Driver Improvement, or Florida traffic school, is a 4-hour defensive driving course that a driver can elect (volunteer) to attend after receiving a Florida traffic ticket (moving violation). The benefits of the course are:

No points on driving record – Points are not assessed. A notation is placed on the driving record that adjudication was withheld for the offense.

Reduces fine amount – The fine amount will be reduced by 9% for drivers that elect to take traffic school.

Prevents auto insurance from increasing – Specifically, Florida law states that if a driver completes a BDI course, his or her auto insurance company cannot raise the policy rate, cancel the policy or non-renew it based on the offense unless the driver was found at fault in a crash (§626.9541, F.S.).

Keeps “Safe Driver” notation on driver license – This applies if the driver already had a safe driver notation before receiving the ticket.

Are there any eligibility restrictions?

Yes, if you are a CDL holder or you were cited for speeding more than 30 MPH over the limit, you may not elect to attend traffic school. Also, you may not elect if you have already elected for a previous ticket within the past 12 months, or if you have elected five times within your lifetime. You can click here to determine your eligibility for traffic school attendance.

Do I have to notify the court before taking the course?

Yes, if you wish to go to traffic school for a Florida ticket, you must notify the court. Usually this means sending in the affidavit form that was included with the ticket. Some counties also allow a driver to notify them in person, over the phone, online, or by fax. You should contact the clerk of the court for the county in which you were ticketed to learn their procedures for traffic school election.

Do you offer express shipping?

Yes. During registration and after you complete the course, you will see the available express shipping options. If you are in a hurry, the fastest way to get your certificate is by selecting the electronic delivery option.

Can I get my completion certificate delivered electronically?

Yes. During registration and after you complete the course, you will have the opportunity to pay a small fee for electronic delivery of your completion certificate. You will be able to download your certificate immediately after payment has been received and you have passed the last unit quiz. We recommend this option for anyone who needs to meet a court deadline quickly.

Note: If you select this option, please be advised that you will need to have access to a working printer in order to print your certificate.

How is my completion reported?

If you selected Basic Driver Improvement or Court Ordered as your reason for attendance, you will need to turn your certificate in to the clerk of the court for the county in which you were ticketed to receive credit for the course. We recommend that you make a copy of your certificate for your records.

If you selected TCAC, Racing on Highway, Reckless Driving, Passing a Stopped School Bus, or Running a Red Light as your reason for attendance, we will report your completion. You do not need to send anything to DHSMV.

If you selected Insurance Discount or Business and Industry / Fleet Training as your reason for attendance, you will need to turn your certificate in to your auto insurance provider or safety manager, whichever is applicable.

Can you fax my certificate to the court?

If you would like for us to fax your completion certificate to the court, please contact the court first to obtain their permission. Be sure to get the court’s fax number and the name of the person who will receive the fax.

Next, call DTA at 1-800-222-9199 between the hours of 9:00 AM and 5:00 PM Central Standard Time, Monday thru Friday (excluding holidays). You will need to pay a small fee to have your certificate faxed to the court. Fax orders are taken up to 2:00 PM and we cannot guarantee that the court will receive or acknowledge the fax transmission. It will be your responsibility to make sure the court received the fax from us.

Note: We recommend faxing of your completion certificate only as a last resort. Not all Florida courts will accept a fax. As an alternative to faxing, some courts might permit an extension of your due date if you have waited until the last minute to send in your certificate.

Can I elect Basic Driver Improvement if I have a CDL?

BDI election is explained in §318.14(9), Florida Statutes. Per Florida law, CDL holders may not elect to attend traffic school for a Florida ticket, regardless of the type of vehicle they were driving when they were ticketed. However, Florida law permits a driver to contest his or her ticket in court, and judges will sometimes allow the ticketed driver to attend a BDI course for ticket dismissal. A CDL holder who has been given permission by a court to attend this course should select “Court Ordered” as the reason for attendance.

What is a Traffic Collision Avoidance Course (TCAC)?

Traffic Collision Avoidance Course is another name for the 4-hour Basic Driver Improvement course. Most drivers who fall into this category will have received a letter from DHSMV ordering them to attend a TCAC course because they have been involved in two traffic crashes within a two-year period, a crash involving property damage, or a crash in which injuries occurred.

Failure to attend a TCAC course can result in cancellation of your Florida driver’s license. If you select this reason for attendance when you register for the BDI course, DTA will report your completion to DHSMV after you successfully complete the course. You will not be required to send anything to DHSMV.

TCAC course attendance is different from BDI course elective attendance or court ordered attendance.

What is court ordered BDI attendance?

If you select “Court Ordered” as your reason for BDI course attendance, this means that you contested your Florida traffic ticket in court and the judge gave you permission to attend traffic school for ticket dismissal, or the judge is requiring that you attend a BDI course. Note that Basic Driver Improvement is a 4-hour course, not an 8-hour course.

Who should select “Racing on Highway” as a reason for attending this course?

This option should only be selected if you were cited for this offense and then received a letter from the DHSMV ordering you to attend a 4-hour Basic Driver Improvement course (§322.0261[4], F.S.). However, if you were cited for this offense and you have not yet received a letter, you may elect to attend the course by selecting “Basic Driver Improvement” as your reason for attendance.

Who should select “Reckless Driving” as a reason for attending this course?

Who should select “Passing a Stopped School Bus” as a reason for attending this course?

Who should select “Running a Red Light” as a reason for attending this course?

Can I get an auto insurance discount for attending this course?

Florida law (§627.06501, F.S.) allows an auto insurer to offer a discount to any driver who completes a Basic Driver Improvement course voluntarily (meaning not as the result of a ticket or court order). Not all companies offer this discount, so please contact your auto insurance provider before you select this option to find out if you are eligible. Insurers may grant a discount up to 10% over a 3-year policy period.

Who should select “Business and Industry” as a reason for attending this course?

This option is available if a driver has been ordered by his or her supervisor or safety manager to complete a defensive driving program. DTA’s Program for Driver Improvement course has been used successfully by hundreds of companies and organizations as a means to reduce losses relating to traffic crashes and fines from violations. This course has been research proven effective in government traffic safety studies spanning three decades.

Do you have customer service available?

For fastest service, please call our Florida customer support number: 1-800-222-9199. You can also send an e-mail to [email protected]. Our office hours are Monday through Friday (excluding holidays), 9:00 AM to 5:00 PM, Central Standard Time.

What is your refund policy?

To request a refund, you must contact customer support at 1-800-222-9199 between 9:00 AM and 5:00 PM CST Monday through Friday, excluding holidays. Refund requests must be made within 90 days from the date of registration. If you successfully complete the course or are disqualified from the course for identity validation or quiz failures, you will not be eligible for a refund.

Intermediate Driver Improvement Course (IDI) – 8 hour

Can this course be taken on a mobile device?

Is this course accepted by Florida courts?

Yes. This 8-hour online traffic school course is accepted by Florida clerks of the court. TicketSchool.com is owned and operated by Driver Training Associates, Inc., who has been a DHSMV approved traffic school since 1977.

Who should take the 8-hour traffic school course?

This course can be taken by anyone who needs a standard 8-hour traffic school course, an 8-hour aggressive driving course, or an 8-hour suspended license course. Courts sometimes refer to standard 8-hour traffic school attendance as “Intermediate Driver Improvement” or IDI.

Drivers who take this course to fulfill an IDI requirement have usually already attended a 4-hour basic driver improvement course within the past year. Some Florida courts give drivers the option to keep points off for a second ticket by attending an 8-hour course. You can also take this online course if a court has ordered you to attend an 8-hour course.

This is not the course you need if you have been ordered to attend a 12-hour Advanced Driver Improvement (ADI) course, but TicketSchool also offers the ADI course if needed.

Can this course be taken for 8-hour aggressive driving / license suspension?

Yes. You can select either of these options when you register for the course.

Can I change my registration information?

Yes. After you pass the last unit quiz, you will be given the opportunity to change the information that will be printed on your certificate of completion. If you wish to change your information before you attempt the last unit quiz, you may call us at 1-800-222-9199 for assistance.

How is my completion reported?

Once you receive your certificate of completion, you will need to turn it in to the clerk of the court for the county that ordered your attendance. We do not report completions to individual courts. If you fail to turn your certificate in to the court, the court will report you to DHSMV as a “failure to complete” and your license will be suspended. You must turn your certificate in to the court on or before the due date given to you by the court.

Do you offer express shipping?

Yes. You may purchase electronic certificate delivery (via PDF download) or overnight shipping during registration or after you pass the last unit quiz. You can also call us at 1-800-222-9199 to request these services by phone.

Is the course all reading?

No. While many Florida 8-hour courses are all text, our course contains more video, interactive animations, and colorful graphics than any other course on the market. Our students prefer this learning style to courses that are 100% reading!

I lost my login code. How can I get it back?

If you lose your login code, go to the course login page. You will see a link that says “I forgot my login code.” Click this link, then enter your e-mail address and click “Submit.” Your login code will be sent to that e-mail address. If you are unable to retrieve your login code, please contact us for assistance.

How long is the course?

The course takes an average user eight hours to complete, but you can study at your own pace. There are no page timers. You can log in and out as many times as you need, and we keep track of your progress so you never lose any of your work. You must complete the course within 180 days from your date of registration. After 180 days, your course access will be suspended.

Does the course contain a final exam?

No. Instead of a final exam, each unit has a short quiz at the end with unlimited attempts. As long as you read the unit material, you will have no trouble passing the quizzes.

What is your refund policy?

Advanced Driver Improvement (ADI) – 12 hour

What is Advanced Driver Improvement (ADI)?

Advanced Driver Improvement, or “ADI”, is a mandatory 12-hour course that must be taken for any of the following reasons:

-Suspended / Revoked License – If your Florida driver license has been suspended or revoked, you must take the ADI course to get back your license. Also, you must show proof of enrollment in an ADI course before you can apply for a hardship license. With TicketSchool.com, your proof of enrollment letter is FREE and available immediately after you complete registration and payment.

-Habitual Traffic Offender – Any driver who has been categorized as a Habitual Traffic Offender (“HTO”) must complete an ADI course. Court Ordered – If a Florida judge has ordered you to complete a 12-hour program, you must take the ADI course.

-3 Crashes in 3 Years – This reason would apply if the Florida DHSMV has ordered you to attend a “3 Crashes in 3 Years” course. Out of State Ticket (DHSMV Required) – If you got a traffic ticket our of state and then received a letter from Tallahassee, you should select “Other” as your reason for attending the ADI course. When you successfully complete the course, your completion will be reported to the State of Florida as “Department Required” attendance.

Is this course approved by the State of Florida?

Yes, this online ADI course is fully approved by the Florida Department of Highway Safety and Motor Vehicles (DHSMV). Our ADI course was the first approved in the State of Florida and has been offered for over three decades.

Can I take the ADI course in fewer than 12 hours?

No. Per State law, the ADI course requires a minimum of 12 hours to complete. The 12 hours consists of 10.5 hours of actual study time and 1.5 hours for breaks. After your first six hours of course activity, you must wait 24 hours before you can finish the course. This is a state requirement that applies to all online ADI courses. IMPORTANT: After your coursework has been completed, you will be required to wait for your essay question responses to be manually graded before you can proceed to the final exam. Once your essay question responses have been approved and you have submitted your final exam, you must wait for your exam to be manually graded before a completion certificate will be issued. Grading of student essay questions and final exams can take up to two business days each, but in most cases, the student will receive a reply within one business day after submission of their essay questions or final exam attempt.

How will I receive my certificate of completion?

Your electronic certificate of completion in FREE and will be available for download immediately after you pass the final exam. You will also receive a download link so that you can print your certificate later if necessary. After you have printed your certificate, you must turn it in to the court (if you were court ordered to attend), or to the Florida DHSMV or other appropriate party if you have been directed to do so. We recommend that you print an extra copy to keep for your records.

How do I receive my proof of enrollment letter?

Your proof of enrollment in the ADI course is in the form of a letter that you will be able to download immediately after you complete registration and payment for the course. There is no additional fee for your proof of enrollment letter. You must have a printer connected to your computer in order to print the letter. (If you do not download and print the letter after registration, it will be available to you for download each time you log into the course.)

Do you report my completion to the State of Florida?

-Suspended License / HTO – If you are taking the ADI course for a suspended or revoked license, HTO, or to fulfill the requirements of a “3 Crashes in 3 Years” course, we (TicketSchool.com) will report your successful completion to the Florida DHSMV within 24 hours after you finish the course. If you have a question about completion reporting, you can call at 1-800-222-9199. Office hours are Monday through Friday (excluding holidays), 9:00 AM – 5:00 PM CST.

-Court Ordered – If you are taking the course because of a court order, you will be required to turn your certificate in to the court on or before your deadline date. Your completion will NOT be reported by the school.

How do I contact tech support?

Our technical support can be reached by calling 1-800-222-9199 between the hours of 9:00 AM and 5:00 PM, Monday through Friday.

What is your refund policy?

To request a refund, you must contact customer support at 1-800-222-9199 between 9:00 AM and 5:00 PM CST Monday through Friday, excluding holidays. Refund requests made within 90 days from the date of registration will be processed as long as you have not successfully completed the course, been disqualified for identity validation reasons, or submitted your course essay question responses for grading. Should a refund be processed, please note that you will be reported to the Florida Department of Highway Safety and Motor Vehicles as a Failure to Complete (FTC), as required by current Florida rules and regulations. This doesn’t prevent you from completing the course again at a later date or with another course provider.

For most customers, if the ADI course is not completed within 90 days from the date of registration, the school will report a non-completion to DHSMV and your license will be suspended again. You must complete the course within 180 days from your date of registration. After 180 days, your course access will be suspended.

Can you turn off the timers in the course?

No. The course timers are in place to make sure each student spends the required minimum amount of time in the course. Once you have completed a unit, you can always go back to it by clicking on it through the course status page. You can review any previously completed unit without any timer.

Can I change my registration information after I have started the course?

After you pass the final exam, you will be asked to verify that the information to be printed on your completion certificate is correct. At that time, you will be able to change any items that are incorrect. If you would like to change your registration information at any time before you attempt the final exam, please call customer support at 1-800-222-9199, Monday through Friday (excluding holidays) between the hours of 9:00 AM and 5:00 PM CST.

Florida Learner’s Permit Test

Is this test approved by the State of Florida?

Yes. Driver Training Associates, Inc. d.b.a. Ticketschool.com is a DHSMV approved third party administrator of the Florida online learners permit test. Other names for this test include “learner’s license”, “driver license test,” “knowledge test,” and “road signs and road rules test.”

Who is eligible to take the online Florida Driver License Exam?

Per Florida DHSMV regulations, anyone under the age of 18 and over 14.5 is eligible to take the driver license exam online. You will need to provide your name, date of birth, and the last 5 digits of your social security number or a valid Florida ID card number.

Can I change my registration information?

Yes, your information can be changed as long as you have not started the exam with your account. To change any information please call us at 1-800-222-9199 between 9:00 AM and 5:00 PM CST, Monday through Friday (excluding holidays).

Can I get a certificate of completion?

Your test result is reported electronically to the Florida DHSMV once you complete the test. Although you will not receive a completion certificate if you pass, you will be provided with a completion confirmation page that we recommend you print out and take with you to the driver license or tax collector’s office. It can be useful if they have any trouble finding your test result in their system.

Does the test have to be proctored?

Yes. Your parent or guardian must watch you during the entire test and must not provide you with assistance or allow you to receive assistance. Your parent / guardian will be required to submit his or her name and driver license number before you will be given access to the online test.

How much time will I have to answer each question?

You will be given 60 minutes to take the exam. The timer will be counting down in the upper right hand corner while you answer each question.

What is the test like?

Once the exam begins you will be given one question at a time. You simply select your submit your answer by clicking the button provided. There is a log at the top of each question that shows the number of correct and wrong answers provided. The exam consists of 50 multiple choice questions and you are given 60 minutes to complete. 40 correct answers results in a passed exam. 11 wrong answers results in a failed exam. In addition to the test questions, you will also be asked 7 security questions at random during the exam. These are the same (yes/no) questions answered during the registration process. The answers given during the exam must match the answers given during registration. If you answer 3 security questions incorrectly, the exam will be marked as a failure. If you successfully pass the test, you will be taken to a confirmation page that provides you with details on your exam that we recommend you print out. If you fail the exam, you will be given an opportunity to register and take the exam again if eligible. As you take the test, you will see whether your answer to each question was correct or incorrect. You must get at least 40 of the 50 total questions correct to pass and you will be notified immediately of your result. If you pass, you will see your final score along with a pass notification. If you do not pass, you have up to three total online attempts before you would be required to take the test in person at a Driver License office.

How is my test score reported?

Your score for the online learner’s permit test is reported electronically to the Department of Highway Safety and Motor Vehicles immediately after you take the test. The State of Florida will have a record of your test score in their system when you go to the driver license or tax collector’s office to apply for your Florida learners license. Our system will also provide you with a confirmation page after you pass that we recommend you print and take with you. It is helpful if they have any trouble finding your test result in their system.

What do I do if I have computer problems during the test?

If you lose your Internet connection or you experience computer problems that prevent you from continuing with the test, that attempt will be considered a failed attempt. Remember, that you get three attempts online to receive a passing score.

Why do I have to answer security questions?

During registration, you will be required to answer 10 security questions (e.g. “Have you graduated from high school?”). You will be asked the same questions again at random points during the test, and you will be required to provide the same answer you provided during registration. These questions are required by DHSMV to validate the identity of the person taking the test. Missing three of these questions during the test will result in a failed attempt.

What is your refund policy?

We offer a full money back guarantee within 90 days of registration, as long as you have not attempted the exam. Once you load the exam, you are no longer eligible for a refund.

Traffic Ticket in North Miami

If you are looking to keep points off your license our online traffic school is definitely the right place…

How to get points off your license in North Miami FL?

When a driver completes a driver improvement course to satisfy a violation:

-Adjudication is withheld (not convicted of the violation) per section 318.14, Florida Statutes;

-No points will be assessed against the driver license for the violation; and

-Insurance companies cannot impose an additional premium or refuse to renew a policy for motor vehicle insurance solely because the insured committed a non-criminal traffic infraction. Exceptions include:

-A second infraction within 18 months;

-A third infraction within 36 months; or

-Exceeding the speed limit by more than 15 mph.

Source: https://www.flhsmv.gov